Welcome to the Frequently Asked Questions section of our site. You can manually scroll our most commonly asked questions and answers or enter a keyword to assist with your search. If not locating your answer, please complete the fields below and we'll be in touch with you shortly.


Category:


Keyword:


View All >


Email:
*
Phone:
*
Send a Question: (2800 Character Limit)


Call Me   E-Mail Me
* Required

Why evaporative cooling?

Evaporative cooling has gained rapid acceptance because the process relies solely on water evapor  Read more >

What is evaporative cooling?

Nature's most efficient means of cooling is through the evaporation of water. Evaporative cooling wo  Read more >

What choices of evaporative cooling do I have?

Many different choices are available; Window units, Portable units, ducted roof mount units, all the  Read more >

What is the difference between Aspen pads and Rigid Media pads?

Aspen pads are made of shredded aspen wood and are approximately 75% efficient. Rigid media pads ar  Read more >

What size cooler do I need?

Please visit our Sizing chart for more information.  Read more >

How much energy does evaporative cooling save?

An evaporative cooler consumes about one-quarter of the electrical energy required to operate a refr  Read more >

Why is my cooler not cooling?

You may have inadequate exhaust. Open more windows or doors. For every 1,000 CFM of air delivery 2  Read more >

What is exhaust air?

The evaporative cooler draws fresh exterior air through special pads soaked with water, the air is c  Read more >

How many windows or doors do I need to leave open?

2 Square feet of unrestricted air opening through doors or windows for every 1,000 CFM’s.  Read more >

Is there another way to exhaust the air other than leaving windows or door open?

Yes, you may install up-dux vents to exhaust the air through your attic and out the roof vents. By e  Read more >

What is an UP-DUX™ ?

Up-dux is a ceiling vent allowing the air to pass through the attic area and out through the roof ve  Read more >

How do I steer the cooled air blown into my house?

Other than the direction of the vents you can control the flow of air by opening the windows or door  Read more >

What is a bleed-off?

All PMI coolers come equipped with a bleed off tee and tube. The purpose of a bleed-off is to conti  Read more >

Is a bleed-off required and can it be restricted?

A bleed-off system is included in window and whole house coolers and should be installed as instruct  Read more >

What is the Power Cleaning System?

The PCS115 Power Cleaning System will automatically replace the water in your cooler with fresh, cle  Read more >

Why should I use the Power Cleaning System in place of the Bleed-Off? (Technical comparison)

The Power Cleaning System keeps the evaporative cooler cleaner, uses less water than traditional ble  Read more >

Can I use the Power Cleaning System in any residential cooler?

Yes, the universal design works in any cooler. The Power cleaning system comes ready to install in j  Read more >

Can I use cooler cleaners, cooler treatments, anodes or other additives in my evaporative cooler?

Use and misuse of the above will result in voiding the warranty of the cooler.  Read more >

How many times a year should I service my cooler?

Regular maintenance is essential and we recommend at a minimum of three times during the season for  Read more >

Can soft water be used with the evaporative cooler?

No, it is recommended that soft water equipment not be attached to any water lines going to the cool  Read more >

Why is the water draining from the overflow stand pipe?

If the water is not coming from the bleed-off or Power Cleaning System’s systematic flushing you may  Read more >

There is a smell coming from my cooler what should I do?

Drain, flush and clean the reservoir. Ensure the cooler has a bleed-off or Power Cleaning System ins  Read more >

What do I do if the unit becomes scratched?

(Rust protective spray paint)  Read more >

What is the warranty for my evaporative cooler?

Please visit the warranty section for your specific model.  Read more >

How do I obtain service if my evaporative cooler is under Warranty?

With the model and serial number handy contact the contractor who installed your unit. If your unit  Read more >

Where is the model number located?

For all of the Aerocool models the model and serial number can be found under the electrical connect  Read more >

What is the SEER Rating on my cooler? What is the BTU Rating of my cooler?

SEER (Seasonal Energy Efficiency Rating) is a measure used for air conditioners. It refers to the BT  Read more >

What is the CFM Rating on my cooler?

The CFM rating for the units can be found on the brochures for each unit.  Read more >

Are thermostats available for evaporative cooler?

Yes, PMI’s Aerocool Pro Series cooler comes equipped with it’s own specific thermostat designed espe  Read more >

What is the difference between the Aerocool Trophy and the Aerocool Pro Series?

The Trophy series is the base model of the Pro-series. The Pro-series units come with all the extra  Read more >

Are the residential motors thermally protected?

Yes, all of the residential cooler motors that we use are thermally protected.  Read more >